Refund policy

Returns & Refunds Policy

Eligibility for Returns

You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date you've submitted your return request.

We accept returns within 14 days of delivery, provided the following conditions are met:

  • The item is unworn, unwashed, and in its original condition
  • All original tags are attached and packaging is intact
  • The item is not part of our non-returnable categories (see below)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or refunded:

  • Underwear and lingerie
  • Swimwear and bikinis
  • Earrings and pierced jewellery
  • Any item that has been worn, washed, or altered

 

How to Request a Return

To initiate a return, please contact us at lyrefashionshop@gmail.com within 14 days of receiving your order, including your order number, reason for return, and a minimum of two photos or a video clearly showing the item's condition. Return requests submitted without visual evidence will not be processed.

Return Shipping

Return shipping costs are the sole responsibility of the customer. LYRÉ does not cover or reimburse any return shipping fees. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items lost without proof of shipment.

Where is my refund?

Your refund will be processed within 7-10 days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.

* Please allow an extra 3-5 days to process the returned items due to high processing volume in the warehouse.

  1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  2. If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to the PayPal, Klarna or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
  3. If your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

 

 ADDITIONAL INFORMATION

Exchanges

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

Final Sale

  1. Products marked as Final Sale are not eligible for return or refund.
  2. Items in the following categories cannot be returned or exchanged for reasons of hygiene: panties, swimwear and accessories (except for non-pierced accessories, scarves, bags and hats).

Still Need Help?

Note that lyrefashion.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at lyrefashionshop@gmail.com with your order number and the correct information as soon as possible.